
10 Aug
2009
10 Aug
'09
10:59 a.m.
Friends I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ? Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own . Thanks in advance. vjn