Hi,

I did some research, and I found that is procmail (used with .procmailrc provided) which pipes the mails into Postmaster.pl, which then post them into the app (otrs). And not a daemon process as I previously thought.

It turns out that I didn't have the .procmailrc file in the ~otrs (home dir). Well I got the file from another machine with otrs installed (and running), but I'm still not able to get it to work properly.

It seems like procmail is not being called..

How can I make sure that procmail is being called after the user receives new email?

Thanks,

Tona

----- Original Message -----

From: Tonatiuh Medina

To: otrs@otrs.org

Cc: Tonatiuh Medina

Sent: Monday, March 05, 2007 3:50 PM

Subject: Troubles posting emails as tickets (receiving mails)

Hi there,

I'm succesfully using fetchmail to pass email from an IMAP account to the local "otrs" user account. However, the otrs application never picks up the mail from the local user account to the application.

What do I need to look for?

I'm guessing that otrs has a process running all the time (daemon?) that will check into the otrs local user account for email, is this right?

If so, how can I make sure this process is running properly (restart it)?

The only thing I needed to do, when working with the virtual environment, was to pass the email to the otrs user account, then the otrs application did the rest by posting them as new tickets. But in this production environment the last part is not working; even though the email gets to the otrs user, it never gets posted on the application.

I'm doing maintenance to a production server running 1.3.2 (not allowed to upgrade), and I need to set up otrs' "receiving mail" capabilities. I was successful in doing so when I was working in a virtual machine with a brand new installation (1.3.2 also); however, I cannot get it to work in this production environment.

Thanks a bunch in advance,

Tona.