It might sound crazy, but I removed the line of code from Email.pm that the error is referring to and it solved it. I logged into the CVS and compared Email.pm from this version of OTRS 2.1.7 to the last version that I was using 2.1.5. Look at the following link: http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/System/Email.pm?view=diff&r1=1.20 %3Arel-2_1_5&tr1=1.27&r2=1.20.2.1%3Arel-2_1_7&tr2=1.1&diff_format=h When the page comes up scroll down to line 256 and you will see the difference. I hope this works for you. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Bush Sent: Wednesday, May 23, 2007 10:23 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets Maurice: Were you able to resolve this error? I am experiencing the same error now running OTRS 2.1.7. It seems to come and go at random. Michael Bush ---------- Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 ---------- Maurice James Ny wrote:
I'm using the default character set 8859-1 running OTRS 2.1.7 on Red Hat EL4
This is out of my Apache log
[Thu May 10 13:49:57 2007] [error] [Thu May 10 13:49:57 2007] -e: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255\n
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, May 11, 2007 4:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
What version of OTRS are you running? What charset are you using?
Nils Breunese.
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