Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

12 Apr 2010

      same "error" as mine ... ;)
as in faq for that:

Select *465 *as SendmailModule::Port  - *Please note that Google also uses
port 587, but only for TLS. OTRS uses SSL communication, so we should select
port 465 here.*
*
*
*
*

On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff wrote:
...
Isn't it port 587?
Kenneth Thorman wrote:
...
Hi everyone
I have spent a long time testing the different suggestions here but
nothing seems to work.
I would like to send outgoing emails from OTRS through Google Apps.
More specifically
Config Options: Framework -> Core::Sendmail
SendmailModule: SMTPS
SendmailModule::Host: smtp.gmail.com http://smtp.gmail.com
SendmailModule::Port: 465
SendmailModule::AuthUser: XXXXXX@XXXXX.com (a valid username)
SendmailModule::AuthPassword: XXXXXXXXXXXX  (corresponding password to
username above)
I have added debugging in the SMTPS.pm file
# debug
$Self->{Debug} = 1000;                     # ****************** Added
line
    $Self->{Debug} = $Param{Debug} || 0;
    if ( $Self->{Debug} > 2 ) {
# shown on STDERR
        $Self->{SMTPDebug} = 1;
    }
as well as additional debug information at
# return if no connect was possible
    if ( !$SMTP ) {
        $Self->{LogObject}->Log(
            Priority => 'error',
            Message  => "Can't connect to $Self->{MailHost}: $!!
</br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} =
$Self->{SMTPPort}</br>Self->{SMTPTimeout} =
$Self->{SMTPTimeout}</br>Self->{MailHost} =
$Self->{MailHost}</br>Self->{User} =
$Self->{User}</br>Self->{Password} = $Self->{Password}",
        );
        return;   # ***************************** Added some more
information here to see what is going on
    }
Trying to connect on the command line is working fine
root@XXXXXXXXXXXXX /vol/otrs/Kernel/System/Email #telnet
smtp.gmail.com http://smtp.gmail.com 465
Trying 216.239.59.109...
Connected to smtp.gmail.com http://smtp.gmail.com (216.239.59.109).
Escape character is '^]'.
Just for info retrieving emails on the same account works fine
Checking modules
root@XXXXXXXXXXXXXX /vol/otrs/bin #./otrs.checkModules
   o CGI............................ok (v3.49)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.52)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.033)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.66)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.33)
   o GD.............................ok (v2.35)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.024)
   o SOAP::Lite.....................ok (v0.710.07)
   o XML::Parser....................ok (v2.36)
SELinux is disabled
root@XXXXXXXXXXXX /vol/otrs/bin #getenforce
Disabled
The error that is showed when trying to send a reply email is
Error: Can't connect to smtp.gmail.com http://smtp.gmail.com: !
</br>Self->{FQDN} = XXXXX[..]
Comment:
Bug Report:
Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr
12 10:18:21 2010
Message: Can't connect to smtp.gmail.com http://smtp.gmail.com: !
</br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} =
465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com
http://smtp.gmail.com</br>Self->{User} =
XXXXXXX</br>Self->{Password} =XXXXXXX
Traceback (24125):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
   Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1)
Line: 2027
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
...
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30
(servername, usernam and passwords have been replaced by XXXXXXXX in
the entire email above)
All suggestions in the following links have been tried:
http://osdir.com/ml/otrs.user/2004-05/msg00089.html
http://lists.otrs.org/pipermail/otrs/2009-November/029454.html
http://lists.otrs.org/pipermail/otrs/2009-December/029909.html
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363
I am pretty much stumped at this.
I must be missing something very obvious?
Thank you in advance
Regards
Kenneth Thorman
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--
Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
Manager, Strategic Technologies Group|    Ex luce ad tenebras
Information Technology Services      |
The University of Queensland         |
EMAIL: mcduff@its.uq.edu.au          |
TELEPHONE: +61 7 3365 8220           |
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Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

Marco Vannini