I've been searching the documentation for any kind of reference, and getting quite frustrated trying to figure this out! Within the Signature templates, there is a very vague statement of "You can use any available tags", with a few examples. The problem is I don't know what those tags are, or how to find them; and they are not listed anywhere in the documentation. All online searches find forum posts, etc that are similarly vague - clearly they are referencing assumed knowledge that I simply don't have. I have no idea what they're talking about. Generically, how can I determine the full and *specific* (_EXACT NAMES_) list of tags/variables that are available in for use in agent signatures and/or other contexts? Specifically, I am trying to put the agent "Title" from the Edit Agent screen in to the agent signatures. For reference, I'm using OTRS 3.3.11. Thanks, -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------