Samphan Raruenrom wrote:
Nils Breunese (Lemonbit) wrote:
tatat tanakanok wrote:
OTRS's Ticket Zoom View shows only one message in this page. I would like the OTRS's Ticket Zoom View to show all messages in the ticket in one page. The ticket zoom is especially there for zooming in on a single ticket. If you want to see all messages in one page you can click the Queues button and then click on the number after 'All tickets'. You can also enable the StatusView button which will give you a more compact overview of all messages.
Tatat's question may be a bit confusing. What we want is to let users see all the "replies" in a ticket. The users want to see all the replies/bodies of a ticket, not just the latest reply and the hierarchy of links on the top part as in the ticket zoom view now. I think this is the normal behavior in Trac and Bugzilla/Issuezilla, isn't it.
Ok, there is a setting in OTRS to get that behavior. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes. Nils Breunese.