Hi,
Let me ask you how do they, by mistake, put in 2700 instead of 45?
However, your Agent just needs to save a “Correction” article with a negative time.
So if they put in 2700 minutes but it should be 45, they have to create a new article with a value of −2655 minutes accounted time.
On 14.10.2010, at 02:26, Hugh Kelley wrote:
Agents will sometimes put in an incorrect amount of time in a ticket article (45 hours instead of 45 minutes).
Is there a way to update this time (via the UI) after it has been inserted in the database?
Hugh
Cheers, Nils
—
Nils Leideck
Senior Consultant