Hello, I just finished 'installing' OTRS 2.3.4 on Linux/Fedora 9 (2.6.27.12-78.2.8.fc9.i686). Am having problems logging in. When I try to login with a user / password of root@localhost / root, I get the following error page: [ Page URL: http://ida/otrs/index.pl?Session=1107c70b3ed02153d67786814ed8720f47 ] Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-11 Perl: 5.10.0 OS: linux Time: Mon Mar 16 11:18:08 2009 Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Traceback (5825): Module: Kernel::System::Config::WriteDefault (v1.78.2.4) Line: 299 Module: Kernel::Modules::AdminInit::Run (v1.8.2.4) Line: 50 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 Also, my /var/log/messages shows the following: Mar 16 11:17:56 ida OTRS-CGI-11[5823]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 127.0.0.1). Mar 16 11:18:00 ida OTRS-CGI-11[5825]: [Error][Kernel::System::Config::_Init][Line:200]: Can't write cache file /opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Framework.xml-1aec9a47e59a99c0f63cfe9c578a58bb.pm: Permission denied Mar 16 11:18:06 ida OTRS-CGI-11[5825]: [Error][Kernel::System::Config::_Init][Line:200]: Can't write cache file /opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-f8689fe4f54650acc42b34d49678f10a.pm: Permission denied Mar 16 11:18:08 ida OTRS-CGI-11[5825]: [Error][Kernel::System::Config::WriteDefault][Line:299]: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Note that: 1. I have installed OTRS via the rpm. I think, it had some a quirk in not being able to create the /opt/otrs directory on its own, which I did manually, after which it was happy. 2. I have run the 'bin/SetPermissions.sh /opt/otrs otrs apache apache apache' command to rule out permissions issue. I even briefly logged in as apache user (via 'su - apache') and verified that I was able to manually touch files in each of the above folders (i.e., /opt/otrs/Kernel/Config/Files and /opt/otrs/var/tmp). Could someone please let me know what is it that I'm missing here? Regards, /HS