Hi Peter, On Tue, Nov 18, 2003 at 04:35:25PM -0800, Peter van Rensburg wrote:
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
If the last article on an ticket isn't from you, then you have a new message till you added a new article (e. g. email the customer or simply add a note). See also: http://doc.otrs.org/1.1/html/glossary.html
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
Maybe you want: [Kernel/Config.pm] $Self->{TicketZoomExpand} = 1; [...] See also: Kernel/Config/Defaults.pm
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
Like Robert wrote.
Thanks, Peter
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388