8 Feb
2010
8 Feb
'10
8:57 p.m.
Hi, On 08.02.2010, at 11:31, Markus Moj wrote:
I need to make some statistics about escaleted tickets by agent. I´ve looked into the statistics of ITSM but didn´t find a way to make such a statistic. Has anybody such a feature or can give me a hint how to build such a statistics?
you need to enable the AgentStat option in the Sysconfig. Sysconfig: Framwork -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!