Re: [otrs] (solved) re-open a closed ticket from customer web-interface

BTW, solved. all that I needed to do was to set 'follow up option' to 'possible' in queue with ticket. (from Agent I-face 'Admin' -> 'Queues' -> ) В Чтв, 11/11/2010 в 12:09 +0200, Serge A. Ribalchenko пишет:

В Срд, 10/11/2010 в 11:55 -0600, Elva Novoa пишет:

...

I forgot to mention that you need to configure some things via the SysConfig in the agent interface:

Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes' Ticket::Frontend::CustomerTicketZoom###StateType must include 'open'

I've doublecheck it. Still no button. What to check else?

I did not patch original files from distribution. Maybe something wrong with configuration? I have attached my Kernel/Config.pm

-- Serge A. Ribalchenko