Hi Martin, Martin Edenhofer wrote:
Nice! You can do this with OTRS. ,-)
I am trying what you suggested, but I just saw something strange. Here is the scenario. Domain: developer.ch User: aghaffar@developer.ch 1)
- add groups for each customer added a group: developer.ch
2)
- add customer queues adding a queue: support@developer.ch
The web interface wants me to select otrs@localhost as the system email account. ( ok, lets skip this and create system email first) 3)
- add customer system email addresses adding email: support@develeloper.ch Now this interface wants me to select a default queue (Junk, Postmaster... etc)
Maybe, I did something wrong (perhaps I should have not used the initial data) but either way, if I do setup 2,3 or 3,2 , I have to repeat a step again. [ Change the default queue in step 3 or change the system address in step 2. ] 4)
- put all customer queues in the customer group added user account: aghaffar@developer.ch
5)
- put all customer accounts in the customer group (and only in this group) and added the user aghaffar@developer.ch to group: developer.ch
And you will have your ASP-solution.
Seems like I have, I have,....... :) Nice software. By the way, I am still not getting the hang of dts. Is there other documentation about this template library (other than the one on the otrs website). Is this something you did for this project or is it another independant project? Best regards. -- Atif Ghaffar ---------------------------. +41 78 845 31 64 ¦ tel aghaffar@developer.ch ¦ email http://atifghaffar.com ¦ www 8206786 ¦ icq