Re: [otrs] Deleting new tickets

Tom French wrote:

Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick.

Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese.