Hello Michael,
What transaction do you need to send? Isn't enough the reply message to the customer ?
Daniel
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Friday, September 23, 2005, 12:50:18 AM, you wrote:
Michael> -----BEGIN PGP SIGNED MESSAGE-----
Michael> Hello All:
Michael> I am a recent convert by job change to OTRS from RT and love it! I'm
Michael> trying to do the following in OTRS and cannot find the magic widget.
Michael> Any help would be greatly appreciated.
Michael> 1) Customer sends request (done)
Michael> 2) Ticket is created and auto-reply sent (done)
Michael> 3) Tech replies to ticket via email and system is updated (done)
Michael> 4) Customer receives copy of transaction from 3 (HELP!!! I can't do
Michael> this).
Michael> Thanks,
Michael> Mike
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Michael> Support oder Consulting für Ihr OTRS System?