rory and lars - thanks a million. i don't want to clutter up the otrs list with my linux queries so i will leave it at that - thanks again for all your help you have all been brilliant!
if and when this problem is resolved i will get back to the forum because what i am still not clear about is why this problem should have occurred when all i did was change the number of bytes to be displayed by the system log in the admin screens.
But for the moment thanks a lot guys! :-)
From: Lars Monsees
<l.monsees@atlantismedia.de> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Monday, 17 August, 2009 15:59:22 Subject: Re: [otrs] SSH
lol, thx. to be honest, this was not even intended =)