RE: RE: [otrs] Error: Log.pm line 80

23 Mar 2005

      Thanks for your reply.

I ran CleanUp.pl and the same error, "Log.pm line 80" appeared again.  Here 
is some code around the error message as run through the Perl Debugger:

~~~~~~~~~~~~
  DB<1>
DynaLoader::bootstrap(/usr/local/lib/perl5/5.8.6/mach/DynaLoader.pm:251):
251:            push(@dl_shared_objects, $file); # record files loaded
  DB<1>
DynaLoader::bootstrap(/usr/local/lib/perl5/5.8.6/mach/DynaLoader.pm:253):
253:        &$xs(@args);
  DB<1>
Kernel::System::Log::new(/usr/local/lib/perl5/5.8.6/mach/IPC/SysV.pm:61):
61:     1;
  DB<1>
Kernel::System::Log::new(/usr/home/foo/public_html/otrs/Kernel/System/Log.pm:74):
74:             $Self->{IPC} = 1;
  DB<1>
Kernel::System::Log::new(/usr/home/foo/public_html/otrs/Kernel/System/Log.pm:75):
75:             $Self->{IPCKey} = 
"444423".$Param{ConfigObject}->Get('SystemID');
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2192):
2192:       my $Self = shift;
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2193):
2193:       my $What = shift;
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2195):
2195:       if ($Self->{Debug} > 1) {
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2199):
2199:       if (!$Self->{$What} && $Self->{Debug} > 0) {
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2202):
2202:       return $Self->{$What};
  DB<1>
Kernel::System::Log::new(/usr/home/foo/public_html/otrs/Kernel/System/Log.pm:76):
76:             $Self->{IPCSize} = 
$Param{ConfigObject}->Get('LogSystemCacheSize') || 4*1024;
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2192):
2192:       my $Self = shift;
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2193):
2193:       my $What = shift;
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2195):
2195:       if ($Self->{Debug} > 1) {
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2199):
2199:       if (!$Self->{$What} && $Self->{Debug} > 0) {
  DB<1>
Kernel::Config::Defaults::Get(/usr/home/foo/public_html/otrs/Kernel/Config/Defaults.pm:2202):
2202:       return $Self->{$What};
  DB<1>
Kernel::System::Log::new(/usr/home/foo/public_html/otrs/Kernel/System/Log.pm:78):
78:             shmget(($Self->{IPCKey}+1), 1, 0777 | 0001000);
  DB<1>
Kernel::System::Log::new(/usr/home/foo/public_html/otrs/Kernel/System/Log.pm:80):
80:             $Self->{Key} = shmget($Self->{IPCKey}, $Self->{IPCSize}, 
0777 | 0001000) || die $!;
  DB<1>
Invalid argument at /usr/home/foo/public_html/otrs/Kernel/System/Log.pm line 
80.
at /usr/home/foo/public_html/otrs/Kernel/System/Log.pm line 80
        Kernel::System::Log::new('Kernel::System::Log', 'LogPrefix', 
'OTRS-CleanUp', 'ConfigObject', 'Kernel::Config=HASH(0x85998b0)') called at 
CleanUp.pl line 52
DBI::CODE(0x840a4b8)(/usr/local/lib/perl5/site_perl/5.8.6/mach/DBI.pm:466):
466:        return unless defined &DBI::trace_msg; # return unless 
bootstrap'd ok
  DB<1>
DBI::CODE(0x840a4b8)(/usr/local/lib/perl5/site_perl/5.8.6/mach/DBI.pm:467):
467:        local ($!,$?);
  DB<1>
DBI::CODE(0x840a4b8)(/usr/local/lib/perl5/site_perl/5.8.6/mach/DBI.pm:468):
468:        DBI->trace_msg("    -- DBI::END\n", 2);
  DB<1>
DBI::CODE(0x840a4b8)(/usr/local/lib/perl5/site_perl/5.8.6/mach/DBI.pm:470):
470:        $DBI::PERL_ENDING = $DBI::PERL_ENDING = 1;  # avoid typo warning
  DB<1>
DBI::CODE(0x840a4b8)(/usr/local/lib/perl5/site_perl/5.8.6/mach/DBI.pm:471):
471:        DBI->disconnect_all() if %DBI::installed_drh;
  DB<1>
Debugged program terminated.  Use q to quit or R to restart,
  use O inhibit_exit to avoid stopping after program termination,
  h q, h R or h O to get additional info.
  DB<1> q
~~~~~~~~~~~~

Can you think of something else I should look at or try?

Again, thank you.

===============================================
...
From: "Dan Paulin" 
Reply-To: "User questions and discussions about OTRS." 
To: "User questions and discussions about OTRS." 
Subject: RE: [otrs] Error:  Log.pm line 80
Date: Wed, 23 Mar 2005 14:36:14 -0600
Try running the CleanUp.pl file after starting all services pertaining to 
OTRS:
Opt/otrs/bin/CleanUp.pl
It's suggested that this file be run prior to changing any log caching size 
and although you haven't made an adjustment in the Config.pm, I've found 
its rather helpful in eliminating such an error in past experiences.  It's 
a shot in the dark, but worth a try.
Regards,
Dan P.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of s 
taylor
Sent: Wednesday, March 23, 2005 3:21 PM
To: otrs@otrs.org
Subject: [otrs] Error: Log.pm line 80
Hello.
I just installed the software on a Unix FreeBSD; Perl 5.8.6; MySQL 4.0.18; 
Apache 1.3.33 system.  I haven't added any other options from Defaults.pm, 
yet, except as it pertains to the following:
After otrs/bin/cgi-bin/index.pl, I obtained the 'Software Error:  Invalid 
argument at 
/usr/home/foo/public_html/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 
80.'.
I looked at other mailing list entries but haven't found the cause.
Therefore, I ran the Perl Debug and it shows Line 80 in Log.pm as:
$Self->{Key} = shmget($Self->{IPCKey}, $Self->{IPCSize}, 0777 | 0001000) || 
die $!;
I also looked at the following lines from that file:
$Self->{IPCKey} = "444423".$Param{ConfigObject}->Get('SystemID');
$Self->{IPCSize} = $Param{ConfigObject}->Get('LogSystemCacheSize') || 
4*1024;
and then I looked in Config.pm and saw that there is no reference to 
'LogSystemCacheSize'.  I did see a reference to it in Defaults.pm.  I then 
added it to the Config.pm file and the error was still there.
I also see that the otrs.log has not been created via the script.  I have 
the relative location as '/var/log/otrs.log'.
Is there something else I need to do e.g. reboot, etc.?  Is this 'log.pm 
line 80', as numbered by the debugger, really the problem?
Thanks in advance.
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RE: RE: [otrs] Error: Log.pm line 80

s taylor