Hi all,
Any idea.
 
Regards.
 
José

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de José Mestre
Envoyé : jeudi 7 août 2008 18:04
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] How to filter incoming emails

Hi,
 
I do that, but I thought it would be more simple to filter directly with OTRS because each customer_user has an email.
 
Thks
 
José

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Loren Crowe
Envoyé : jeudi 7 août 2008 16:53
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] How to filter incoming emails

Just a thought, but are you hosting email on the OTRS box, or using some other email system? 

 

My thought is to do your filtering on your email system rather than your OTRS system.  Have an approved list of sender emails that you will actually accept emails from, and bounce or delete the rest.

 

Loren

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of José Mestre
Sent: Thursday, August 07, 2008 3:37 AM
To: otrs@otrs.org
Subject: [otrs] How to filter incoming emails

 

I'm using OTRS 2.2.6 and I would like to filter incoming emails.

 

Is it possible to create a filter that will create tickets only for known (in database) customers ?

 

If yes how can I do that ?

 

Thanks.

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