Re: [otrs] Installation problems

Hi Andreas, On Mon, Mar 31, 2003 at 08:04:17PM +0200, gd^crazy wrote:

it now works, including sending & receiving emails, thank you for this very cool product, we love it! As we used the email sending function of OTRS, we noticed a malfunction (or too old RFC document?). We received an email from a valid email address called

my..name@web.de (please notice the two dots in the middle, which are valid!),

but OTRS reported "invalid xxxxx (rfc822)! " Is RFC 822 outdated for newer SMTP/POP3 server web.de uses? Or how should we handle those email addresses?

Add "$Self->{CheckEmailAddresses} = 0;" to Kernel/Config.pm (disable email check in OTRS). I can't find if '..' is valid or not.

Additionally, our cron jobs are running fine, except this one:

ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Mon Mar 31 20:00:12 2003

Message: Auth for user otrs_1@localhost failed!

Traceback (5019): Module: main::FetchMail Line: 137 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103

Is this otrs_1@localhost important in some way? If not, how could I remove it?

No, otrs_1@localhost comes from you. Just set this pop3 account to invalid in your admin interface and you never will get an error message about 'otrs_1@localhost'.

Greetings, Andreas

Cordially Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl