On Jul 02, 2011 @ 04:46 pm, nils.leideck@leidex.net wrote:

Hi Mik,

in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake.
This has been fixed in the latest version, so I recommend to update your installation on patch level.

Cheers, Nils

Ticket History

On Jul 02, 2011 @ 04:46 pm, mrose@power-soft.com wrote:

Attachment:

On Jul 02, 2011 @ 04:46 pm, mrose@power-soft.com wrote:

Attachment:

On Jul 02, 2011 @ 04:46 pm, mrose@power-soft.com wrote:

Interesting...

The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets".

[cid:image001.jpg@01CB9789.64CE8180]

[cid:image002.jpg@01CB9789.64CE8180]

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn
Sent: Thursday, December 09, 2010 6:07 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Archiving HowTo?

Hi Mik,

Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog>

Am 30.11.2010 um 02:07 schrieb Mikola Rose:

Hi again,

I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature?

Mik
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((enjoy))
--

Christopher T. Kuhn

On Jul 02, 2011 @ 04:46 pm, mrose@power-soft.com wrote:

Thank you :D

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn
Sent: Thursday, December 09, 2010 6:07 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Archiving HowTo?

Hi Mik,

Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog>

Am 30.11.2010 um 02:07 schrieb Mikola Rose:

Hi again,

I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature?

Mik
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((enjoy))
--

Christopher T. Kuhn

On Jul 02, 2011 @ 04:46 pm, christopher.kuhn@otrs.com wrote:

Hi Mik,

Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527

Am 30.11.2010 um 02:07 schrieb Mikola Rose:

> Hi again,
>
>
>
> I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature?
>
>
>
> Mik
>
> ---------------------------------------------------------------------
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

((enjoy))
--

Christopher T. Kuhn

On Jul 02, 2011 @ 04:46 pm, ahalle-otrs-en@radprax.de wrote:

Lars Jørgensen wrote :
> Did somebody help you? I would like to know about this option, too.

Hi,

please see :

http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458

(SysConfig = Ticket::ArchiveSystem)

Regards

Alexander

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On Jul 02, 2011 @ 04:46 pm, itlj@gyldendal.dk wrote:

Hi Mik,

Did somebody help you? I would like to know about this option, too.

Lars

On Jul 02, 2011 @ 03:50 pm, nils.leideck@leidex.net wrote:

On Jul 02, 2011 @ 03:50 pm, mrose@power-soft.com wrote:

Attachment:

On Jul 02, 2011 @ 03:50 pm, mrose@power-soft.com wrote:

Attachment:

On Jul 02, 2011 @ 03:50 pm, mrose@power-soft.com wrote:

On Jul 02, 2011 @ 03:49 pm, christopher.kuhn@otrs.com wrote:

On Jul 02, 2011 @ 03:49 pm, ahalle-otrs-en@radprax.de wrote:

On Jul 02, 2011 @ 03:49 pm, itlj@gyldendal.dk wrote:

Hi Mik,

Did somebody help you? I would like to know about this option, too.

Lars

On Jul 02, 2011 @ 03:41 pm, mrose@power-soft.com wrote:

Hi again,

I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature?

Mik

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