Hi
I think i have also a problem with SMTP.
I have configured the sendmail module for SMTP but
when i try to send a ticket from the agent web
interface I have the message :
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon
Nov 14 12:16:29 2005
Message: Can't connect to mail.mycompany.com:
Operation now in progress!
Traceback (32621):
Module: Kernel::System::Email::SMTP::Send (v1.9)
Line: 121
Module: Kernel::System::Email::Send (v1.14) Line:
467
Module:
Kernel::System::Ticket::Article::ArticleSend (v1.92)
Line: 1303
Module: Kernel::Modules::AgentTicketEmail::Run
(v1.11) Line: 644
Module: Kernel::System::Web::InterfaceAgent::Run
(v1.8) Line: 651
Module: index.pl (v1.80) Line: 47
I use the same domain (mail.mycompany.com) with my
mail client(thunderbird) and
and i have no problems.
any help?
--- "Pim Rupert (Lemonbit)"
Hi Michael,
Please use a proper subject to describe your e-mail.
I have had OTRS up and running, I was submitting emails through the customer interface, and even receiving emails for new account setups to my ISP and getting them in outlook. What I have setup is FreeBSD with Sendmail configured. I have my emails going to the OTRS system and also OTRS was! Sending them to our companies email at helpdesk. It seems as though I cannot receive any eamils to our ISP mail server, so when I check my mail client(outlook) I never receive any mail messages. The docs say that it uses a flat configured sendmail and that all should work out of the box.
Please clarify this: * do you have troubles *receiving* e-mail via OTRS/POP3? * do you have troubles *sending* e-mail via OTRS? * are you using your own server to send mail (via sendmail) or are you using your ISP's mailserver?
Kind regards,
Pim Rupert Lemonbit Internet
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