Hi Diego, On Wed, Dec 18, 2002 at 03:35:47PM -0300, Diego Fernandez wrote:
[...] Can that Customer reply to that answer via mail(The mail address will be SG@helpdesk.openware.biz)?,
Yes. This is a normal job. The customer can use the web interface or/and the email interface.
I'm using sendmail as MTA. To which script or binary should I passed the incoming mail?
bin/PostMaster.pl See also http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/problems_misc.html, http://www.sendmail.org/faq/section4.html#4.9 and http://www.procmail.org/. Anyway, if you can't setup all this stuff, wait for the next release. There will be a bin/PostMasterPOP3.pl which can fetch emails from any POP3 accounts. -=> So you don't need to configure sendmail and procmail.
Thanks, Diego.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl