Hello Marty,
OTRS will not populate your customer_user database once integrated with an
LDAP/AD. It will check if the user exists on 'CN=OTRS
Dev,OU=level2,OU=level1,DC=domain,DC=com' and then it will confirm the
password. If it matches, it will let the customer log in.
What you are facing probably has to do with the fact that first you
associate CustomerID with one thing:
CustomerID => 'sAMAccountName',
And then you map it with another:
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
Have you tried the following entries?
https://www.google.com.co/search?q=site%3Aforums.otterhub.org+%22Authenticat...
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 19 March 2013 13:41, Marty Hillman
I have Googled and screwed around with Config.pm for hours. The configuration is creating agents in the database appropriately, but it is not creating users in the customer database. I am using this as in internal system only, so there is no outside access. I want any user to be able to use their AD credentials to log on. If there is not an account in OTRS, it should create one for them. ****
** **
Anyone have any thoughts on what I am overlooking? Here is my /opt/otrs/Kernel/Config.pm. I copied and pasted from several Google results and modified for my own information. It does validate the password is correct for the customer, but does not add them to the database if they don’t exist.****
** **
# ---------------------------------------------------- #****
# http://wiki.otterhub.org/index.php?title=Using_OTRS_with_Active_Directory_as... ****
# ---------------------------------------------------- #****
** **
# This is an example configuration for using an MS AD backend****
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';****
$Self->{'AuthModule::LDAP::Host'} = '172.16.10.21';****
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=com';****
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';****
** **
# Check if the user is allowed to auth in a posixGroup****
# (e. g. user needs to be in a group OTRS_Agents to use otrs)****
$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=Corp_Admin_MIS,OU=level2,OU=level1,DC=domain,DC=com';****
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';****
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';****
** **
# Bind credentials to log into AD****
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS Dev,OU=level2,OU=level1,DC=domain,DC=com';****
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';****
** **
# in case you want to add always one filter to each ldap query, use*** *
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'****
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';****
** **
# in case you want to add a suffix to each login name, then****
# you can use this option. e. g. user just want to use user but****
# in your ldap directory exists user@domain.****
#$Self->{'AuthModule::LDAP::UserSuffix'} = '';****
** **
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)****
$Self->{'AuthModule::LDAP::Params'} = {****
port => 389,****
timeout => 120,****
async => 0,****
version => 3,****
};****
** **
# Now sync data with OTRS DB****
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';****
$Self->{'AuthSyncModule::LDAP::Host'} = '172.16.10.21';****
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=domain, dc=com';****
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';****
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=OTRS Dev,OU=level2,OU=level1,DC=domain,DC=com';****
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'password';****
** **
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {****
# DB -> LDAP****
UserFirstname => 'givenName',****
UserLastname => 'sn',****
UserEmail => 'mail',****
};****
** **
# AuthSyncModule::LDAP::UserSyncInitialGroups****
# (sync following group with rw permission after initial create of first agent****
# login)****
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [****
'users',****
];****
** **
# ---------------------------------------------------- #****
# Customer authentication section #****
# ---------------------------------------------------- #****
** **
$Self->{'SecureMode'} = '1';****
# The name to be used for this server when constructing URLs in email****
$Self-> {'FQDN'} = 'otrsdev.domain.com';****
** **
#Enable LDAP authentication for Customers / Users****
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; ****
$Self->{'Customer::AuthModule::LDAP::Host'} = '172.16.10.21';****
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=com';*** *
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';****
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';****
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS Dev,OU=level2,OU=level1,DC=domain,DC=com';****
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';****
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)';****
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '';****
# $Self->{'AuthModule::LDAP::Die'} = 1;****
** **
#CustomerUser****
#(customer user database backend and settings)****
$Self->{CustomerUser} = {****
Module => 'Kernel::System::CustomerUser::LDAP',****
Params => {****
Host => '172.16.10.21',****
BaseDN => 'DC=domain,DC=com',****
async => 0,****
port => 389,****
sscope => 'sub',****
timeout => 120,****
version => 3,****
UserDN => 'CN=OTRS Dev,OU=level2,OU=level1,DC=domain,DC=com';* ***
UserPw => 'password',****
},****
** **
# Unique customer key/id****
CustomerKey => 'sAMAccountName',****
CustomerID => 'sAMAccountName',****
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],****
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],****
CustomerUserSearchPrefix => '',****
CustomerUserSearchSuffix => '*',****
CustomerUserSearchListLimit => 250,****
CustomerUserPostMasterSearchFields => ['mail'],****
CustomerUserNameFields => ['givenname', 'sn'],****
Map => [****
# note: Login, Email and CustomerID needed!****
# var, frontend, storage, shown, required, storage-type****
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],****
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],*** *
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],****
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],****
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],****
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],****
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],****
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],** **
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],****
],****
};****
** **
** **
# ---------------------------------------------------- #****
** **
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