Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script.... Give chmod 777, and then execute it as root...
This is a raw script, i have made.....
after this, run http://localhost/otrs/installer.pl
thats it......
Believe me, you are starting to use, on of the best ticketing systems on Earth...
Welcome to OTRS Family
Good Luck
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#This script installs otrs-2.0.3-01.tar.gz from source on a FC4 machine or a #Mandrake machine
#The script assumes the otrs source code to be in /usr/local/src
cp /usr/local/src/otrs-2.0.2-01.tar.gz /opt/
cd /opt/
echo Uncompressing the Source code
tar xzvf otrs-2.0.2-01.tar.gz
echo Creating a OTRS User
useradd -d /opt/otrs -c 'OTRS user' otrs
usermod -G apache otrs
cd /opt/otrs
cp Kernel/Config.pm.dist Kernel/Config.pm
cd Kernel/Config/
for foo in *.dist; do cp $foo `basename $foo .dist`; done
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/PostMaster.pl
cp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/httpd/conf.d/
cd /opt/otrs/bin/
./SetPermissions.sh /opt/otrs otrs apache apache apache
service httpd restart
service mysqld restart
cd /opt/
rm -rf otrs-2.0.2-01.tar.gz
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Regards
KartheeK
Guido Leisker