[otrs] FW: Not able to get Company Tickets to show up

4 Apr 2006

      I'm sorry, I accidentially sent the message prematurely..

As you can see on the following line:

['UserCustomerIDs', 'CustomerIDs', 'description', 1, 1, 'var', '', 1], 

I have the UserCustomerIDs mapped to the description field in active
directory where I have the value "Company, UserID" and the company
tickets do no show up.

Can anyone tell me how to make this work?

-Brad

-----Original Message-----
From: Brad Inscoe 
Sent: Tuesday, April 04, 2006 8:31 AM
To: 'otrs@otrs.org'
Subject: Not able to get Company Tickets to show up

Hello All -

Hopefully one of you will have a similar setup and can shed some light
on the issue that I'm having. Thanks in advance for your help.

I've setup Config.pm to Authenticate Customer Users using LDAP, however,
since all of the Customer Users are from the same company I'm trying to
make it so that any Customer can see all other customer's tickets in the
Company Tickets view of the Customer Interface.

Here is the mapping that I have set up:

# Mapping for Customer Users
        $Self->{CustomerUser} = {   
                Name => 'LDAP Customer User',
                Module => 'Kernel::System::CustomerUser::LDAP',
                Params => {
                },
                CustomerKey => 'sAMAccountName',
                CustomerID => 'sAMAccountName', 
                CustomerUserListFields => ['cn','mail'],
                CustomerUserSearchFields =>
['sAMAccountName','cn','mail'],
                CustomerUserSearchPrefix => '',
                CustomerUserSearchSuffix => '*',
                CustomerUserPostMasterSearchFields => ['mail'],
                CustomerUserNameFields => ['givenname','sn'],  
                AdminSetPreferences => 0,
                Map => [
                        ['UserFirstname', 'Firstname', 'givenname', 1,
1, 'var', '', 1],
                        ['UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 1],
                        ['UserLogin', 'Username', 'sAMAccountName', 1,
1, 'var', '', 1],
                        ['UserEmail', 'Email', 'mail', 1, 1, 'var', '',
1],
                        ['UserCustomerID', 'CustomerID',
'sAMAccountName', 0, 1, 'var', '', 1],
                        ['UserOrganization', 'Organization', 'company',
1, 1, 'var', '', 1],   
                        ['UserCustomerIDs', 'CustomerIDs',
'description', 1, 1, 'var', '', 1], 
                       ],
        };

As you can see on this line:

Brad Inscoe
IT Manager
Automotive Lease Guide (ALG), Inc.
www.alg.com

Voice: (805) 563-0777 x 119
Email: binscoe@alg.com
Fax: (805) 435-3775