Hello! In the Customer Web -> New Ticket I want the queues to be filtered based on what ticket type the customer has selected. I have managed to get the similar thing to work where the service list is filtered based on what queue the customer chose, but this on I stay without luck so far. Here is my ACL: ---------------- # Filter Queues $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, }, # hide the queues's for types PossibleNot => {Queue => ['[RegExp]::','[RegExp]^*'] } }; $Self->{TicketAcl}->{'ACL-Name-10'} = { # match properties Properties => {Frontend => {Action => ['CustomerTicketMessage']}, # current ticket match properties Ticket => { Type => ['RfC'] }, }, Possible => { Queue => ['[RegExp]^Change Queue Several Nines'] }, }; ---------------- The queues are never hidden and not filtered after ticket type has been chosen. Please advice. Thanks in advance! Regards, Niklas