hi ...Plz help me..
I have 2 big issues ....
1.
After i move a ticket from one queue to another queue,i want that queue owner must be ticket owner.
Now i m doing this manualy through "Change Owner " link.
I want it to be automaticaly done ....
If any one has idea @this ...plz Help me.?
 
2.
When agent want to search something, he must be able to search for his own tickets or the tickets in his own queue.
Can i do this?(as now any agent can see any others tickets...it will be problematic afterwords)..
SO plz help me out..