Re: [otrs] How do I make a picklist from a field

26 Feb 2004

      Hi Jorick,

On Thu, Feb 26, 2004 at 05:36:49PM +0100, Jorick Astrego wrote:
...
I just added a couple of fields to the CustomerUser page. All these fields 
are currently just textfields but I want to turn a couple of them into a 
picklist. I have for example an Account Manager field and I want to make a 
selection of the users that are in the group Account Managers.
I would do this by customer preferences (so you also don't need 
a extra fields in your customer table). So you just need to configure
otrs (no source code changes).

For example:

Kernel/Config.pm
[...]
    $Self->{CustomerPreferencesView} = {
        Frontend => [
            'ShownTickets', 'RefreshTime', 'Language', 'Theme',
        ],
        'Other Options' => [
            'Password', 'ClosedTickets', 'SomeNewOption',
        ],
    };

    $Self->{CustomerPreferencesGroups}->{SomeNewOption} = {
        Colum => 'Other Options',
        Label => 'Some Text',
        Desc => 'Some Detail Text.',
        Type => 'Generic',
        Data => {
            'Account A' => 'Account A',
            'Account B' => 'Account B',
            'Account C' => 'Account C',
            'Account D' => 'Account D',
        },
        DataSelected => 'Account C',
        PrefKey => 'UserAccountManager',
        Activ => 1,
    };
[...]

PS: If Activ is 0, the just the admin can change this.
...
Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line® 
Hengelosestraat 501
P.O. Box 1414
NL-7500 BK  Enschede
the Netherlands
Martin Edenhofer

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