13 Aug
2009
13 Aug
'09
4:35 p.m.
On Mon, Jul 13, 2009 at 4:00 PM, James Burk
I changed mine too. If you're using ITSM and Services, priority gets calculated from the Criticality defined in the Service and the Impact that gets allocated by the Agents. You can rearrange Impact and Criticality in the General Catalog and Priority from the admin interface Be sure to go into Criticality<>Impact<> Priority and adjust the matrix for the calculations. Nothing bad should happen.
Finally getting around to this - so if I do not use ITSM I don't have to worry about all that extra stuff? I can just rename them? I don't even know what ITSM is :-) -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"