Hi,
We have this error on the log.
Fri Oct 26 00:10:12 2012 errorOTRS-otrs.PostMaster.pl-0Can't process mail,
see log sub system! at=20 /opt/otrs//bin/otrs.PostMaster.pl line 116. Fri
Oct 26 00:10:12 2012errorOTRS-otrs.PostMaster.pl-0Can't process email with
MessageID=20 =
<>!=20 Please create a bug report with this email (From: Yaneth Consuelo
= Caro=20 Rincon , Located under=20
var/spool/problem-email*) on http://bugs.otrs.org/! Fri Oct 26 00:10:12 2012
errorOTRS-otrs.PostMaster.pl-0ORA-01461: can bind a LONG value only for
insert into a LONG = column=20 (DBD ERROR: error possibly near <*>
indicator at char 12 in = 'INSERT=20 INTO <*>article (ticket_id,
article_type_id, = article_sender_type_id,=20 a_from, a_reply_to, a_to,
a_cc, a_subject, a_message_id, = a_in_reply_to,=20 a_references, a_body,
a_content_type, content_path, valid_id,=20 incoming_time, create_time,
create_by, change_time, change_by) = VALUES=20 (:p1, :p2, :p3, :p4, :p5,
:p6, :p7, :p8, :p9, :p10, :p11, :p12, = :p13,=20 :p14, :p15, :p16, Fri Oct
26 00:10:12 2012noticeOTRS-otrs.PostMaster.pl-0New Ticket [0076704/RE:
CELEBRACION] created=20 (TicketID=3D42549,Queue=3DMESA DE
SERVICIOS,Priority=3D3=20 MEDIO,State=3DNUEVO) Fri Oct 26 00:10:11 2012
noticeOTRS-otrs.PostMaster.pl-0Take UserCustomerID (ycaro) from customer
source backend based = on=20 (ycaro@famisanar.com.co). Fri Oct 26 00:10:11
2012noticeOTRS-otrs.PostMaster.pl-0Take UserLogin (ycaro) from customer
source backend based on=20 (ycaro@famisanar.com.co).
when there are errors inserting in Oracle Database, OTRS is not handling
exception, OTRS is not showing warnings about the problem, the user
believes that the ticket was created and OTRS do not reverse the sequence
number of the ticket, presenting jumps in the ticket numbering
