Re: [otrs] Email notification to system email address

20 Aug 2009

      Hi Michiel

Thank you for your prompt reply.

I should have been clearer - the email address are configured under 
Admin>Email Addresses. The second email is sent TO the system email 
address, not CC'd to the address. I can't work out how to not have the 
system send the second mail to the system email address (configured 
under Admin>Email Addresses).

Thanks again.
Matthew

Michiel Beijen wrote:
...
Hi Matthew,
You should configure the system email addresses under Admin > Email 
Addresses, that way they will NOT be put in CC when your agents reply.
(I guess we should make this a FAQ entry..)
http://doc.otrs.org/2.4/en/html/x1229.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 08:19, Matthew Fincham mailto:matthewf@cat.co.za> wrote:
Hi
I am in the process of configuring an OTRS system. When a user
    responds to a customer with an email, two emails are sent - one to
    the customer and another to one of the system email addresses. I
    would like to disable the email to the system email address.
Using values to explain:
Email addresses:
    - address1
    - address2
    - address3
Queues:
    - queue1
    - queue2
    - queue3
Ticket:
    - from customer@address
    - resides in queue 2
User responds to ticket.
    Two emails are sent: one to customer@address and another to address1.
So the question is how to disable the email to the system email
    address when a response is sent to a customer.
Thank you for any advice.
    Matthew Fincham
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