On Thursday, October 09, 2003 11:10 AM
Neil Gow
The line:
$Self->{ViewableStateType} = ['new', 'open', 'pending reminder'];
made no difference unlocked, pending reminders still appeared. Tried :
$Self->{ViewableStateType} = ['new', 'open'];
and they disappeared, great. But when the pending time was exceeded they did not reappear in the Queueview?
That's the intended behaviour, only 'new' and 'open' tickets are shown now. From Defaults.pm: # PendingAutoStateType # (used for pending states which changed state after reached pending time # see http://yourhost/otrs/index.pl?Action=AdminState -> StateType) $Self->{PendingAutoStateType} = ['pending auto']; A setting of: $Self->{ViewableStateType} = ['new', 'open', 'pending auto']; Should show new, open and 'returning' tickets. hth Robert Kehl