There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig

Best Regards,
Sujeeva Tissaarachchi

From: claude <pref-otrs@haute-garonne.gouv.fr>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thursday, 28 April 2016, 12:30
Subject: [otrs] Ticket re-opened by system

Hi,

For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :

Lock Ticket verrouillé. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
Misc Reset of unlock time. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
StateUpdate Avant : "closed successful" Après : "open" -
root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04

I do not know where to look
If someone had an idea ?

Thanks and regards

Claude

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs