Hi David,

In fact, OTRS implementation used to send emails. That doesn’t work anymore for a while for all our Agents. Also, we can answer to our customer through a ticket so, It seems working well for mails out.

In fact, I was wondering if I turned something OFF by mistake in Admin level.

The relevant queue is highlighted in ‘My preferences’ as other agents have done.

Laura

From: David Holder [mailto:david.holder@gmail.com]
Sent: Wednesday, October 14, 2009 10:28 AM
To: lurie@clsamerica.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Agents don't receive notification

Hi Laura,

Have you ensured that your OTRS implementation can send out e-mails?

Have you highlighted the relevant queue's you want to receive notifications from? (highlighted ones are blue)

Does your log note anything interesting?

Regards,

David

On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie <lurie@clsamerica.com> wrote:

Hi All,

I have a problem with the notification management.
As an agent I set my preferences to receive notification when a new ticket
is created or moved to my "My queue".

But, I don't receive any notification when a new ticket come through my
queue.

Do you know where this kind of problems may come from?

Thank you,


Laura

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