Never mind.  I found it in AgentTicketPhone.pm,  Ticket::ChangeOwnerToEveryone.


I now jave just the RW agents.  However, I now get a bunch of empty white space at the top of my pull-down.  Has anyone else seen this?


    # show all system users
    if ( $Self->{ConfigObject}->Get('Ticket::ChangeOwnerToEveryone') ) {
        %ShownUsers = %AllGroupsMembers;
    }

    # show all users who are rw in the queue group
    elsif ( $Param{QueueID} ) {
        my $GID = $Self->{QueueObject}->GetQueueGroupID( QueueID => $Param{QueueID} );
        my %MemberList = $Self->{GroupObject}->GroupMemberList(
            GroupID => $GID,
            Type    => 'rw',
            Result  => 'HASH',
        );
        for my $KeyMember ( keys %MemberList ) {
            if ( $AllGroupsMembers{$KeyMember} ) {
                $ShownUsers{$KeyMember} = $AllGroupsMembers{$KeyMember};
            }
        }
    }


Hugh

On Fri, Mar 18, 2011 at 9:13 AM, Hugh Kelley <hugh.kelley@gmail.com> wrote:
Is it possible to have the agent/owner list filtered so that agents without read+write access in a ticket's current queue are not visible?  Is it a sysconfig option?

Hugh