[otrs] Customer Creation

1 Apr 2010

      Hello group;

I would like to know whether is it possible to create new customer on new
ticket arrival or not?

i.e.  When new e-mail ticket arrieves,  it checks for customer users,  if
available it binds the ticket with the existing customer.  BUT if not found,
it creates the customer user and binds ticket with this customer.

regards,

Rajil Davda

Software Engineer,