West, Bradley G. wrote:
The first issue is that your agent user has to have permission through group assignment over the queue in question. The second is that you need to modify the agent user properties to display the queues you consider part of the "My Queues". These will then be visible in the MyQueues portion of the WebUI.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Joines Sent: Wednesday, September 14, 2005 2:19 PM To: otrs@otrs.org Subject: [otrs] Sub-Queue in OTRS 1.3.2
I created a sub-queue (projects) of my own queue (joines). I can take a ticket in my main queue and move it into the sub-queue. Then I have no way of finding the ticket. It doesn't show up in the list of queues in the QueueView. However, if I use the Ticket Search the ticket is found. It is listed in Queue joines::projects. I can open the ticket, edit it, etc., but the only way for me to get it to show up in the Queue View is to move it back into my main queue. How do I make tickets in sub-queues visible in the Queue View?
Thanks,
Jason Joines =================================
I did already have permissions to the queue but didn't have it added to "My Queues". Once I did that, the ticket showed up. So OTRS and Sub-Queues are doing exactly what they're supposed to do, just not what I thought and wanted. The goal was to be able to split my queue up into separate views so I could look at everything in the joines::project sub-queue without seeing everything in the joines::usermgmt sub-queu. Thanks, Jason ===========