Hi all, first of all: Thanks for a great job! Im using OTRS 0.5 beta6 for our bofh-Team for a week now and I love it. The last thing which is preventing me to kick some very ugly Java-Application (Consol Callmanager), which is used in our customer Callcenter, is the possibility to schedule resubmissions after a given time. Example: Customer A calls to complain about ab bill we have sent to him. We agree to wait a couple of (days|weeks) before we talk to him again. The agent should have the possibility to decide the amount of time before resubmission individually. "No resubmission" should be default. What do you guys think about it? I would like to have someone put it on the wishlist. cu, Norbert PS: the "callmanager" started all our "Thinking about a _working_ solution" about 3 Years ago. Stefan: Remember? Now I'm running this sh... Know how I feel? ;-)