Hi Martin,
We have made sure that the users and queues of company1 are in a different group as the users and queues of company2
Now however, when a user of company1 logs on and looks at a message, the 'move' dropdown at the right bottom corner also shows the queues of the other company which is in a different group.
The same is true for the utilities option.
Try to use the config option:
$Self->{MoveInToAllQueues} = 0;
thank you very much for your help, the 'move' dropdown at the right bottom corner works now... however the utilies still gives you all information in the system. is it possible to show in the utilities section only: 1. the owners which are in the same group(s) as the logged on user (unless he is 'admin') 2. the queues which are in the same group(s) as the logged on user (unless he is 'admin') I do not know if this is also possible for the text, ticket and customerid search but that would be nice too.... thanks for your help, regards, Hans