What type of misconfiguration error
do you get?
Since the Config.pm is a PERL script,
I have missed the syntax a time or two by omitting a '#' in a comment or
adding a quote where I didn't need one.
As for the Company Tickets view, there
is a section in the OTRS Manual about how to turn this feature on...(8.2.2.1)
When you (or the customer) make tickets
that belong to a group of customers, be sure to use the same "CustomerID".
This allows customers with the same "CustomerID" to see each
other's tickets under Company View. ... As far as the frontend
way to make this work, I have not found it either. You'll have to change
the Config.pm file and change the database around (as listed in the manual)
christian.verdun@cfi-pac.com Sent by: otrs-bounces@otrs.org
11/11/2005 07:07 PM
Please respond to
"User questions and discussions about OTRS.org" <otrs@otrs.org>
To
otrs@otrs.org
cc
Subject
[otrs]Company Tickets
Having an issue inserting settings from default.pm
into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view
all
others customers tickets in Company Tickets view. It also said there was
a
frontend way to achieve this ive been unable to find it. Any
solutions?
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