Hi,

I’ve tried to perfom a Radius Authenication for my OTRS Customer Users.

I’ve changed my Frontend::Customer::Auth throughout Sysconfig Option in the admin web interface like described in the Admin Manual (ver. Otrs 2.3.4)

But it didn’t work.

Then I’ve tried to edit my config.pm and I inserted these line:

# This is a example configuration to auth. customer against a radius server

$Self->{’Customer::AuthModule’} = ’Kernel::System::Auth::Radius’;

$Self->{’Customer::AuthModule::Radius::Host’} = ’radiushost’;

$Self->{’Customer::AuthModule::Radius::Password’} = ’radiussecret’;

….changing the appropriate parameters with my data.

But it didn’t work…

The log is:

[Fri Oct  2 11:51:18 2009][Error][Kernel::System::CustomerAuth::new][81] Can't load backend module Kernel::System::CustomerAuth::Radius! [Fri Oct  2 11:51:18 2009] Radius.pm: Can't locate Authen/Radius.pm in @INC (@INC contains: C:/Program Files/OTRS/Apache/bin/../../Kernel/cpan-lib C:/Program Files/OTRS/Apache/bin/../.. ../../ C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib C:/PROGRA~1/OTRS/OTRS/ C:/Program Files/OTRS/StrawberryPerl/perl/lib C:/Program Files/OTRS/StrawberryPerl/perl/site/lib . C:/Program Files/OTRS/Apache C:/Program Files/OTRS/Apache/bin/../.. C:/Program Files/OTRS/Apache/bin/../../Kernel/cpan-lib) at C:/PROGRA~1/OTRS/OTRS//Kernel/System/CustomerAuth/Radius.pm line 18.

[Fri Oct  2 11:51:18 2009] Radius.pm: BEGIN failed--compilation aborted at C:/PROGRA~1/OTRS/OTRS//Kernel/System/CustomerAuth/Radius.pm line 18.

Someone told me that maybe I haven’t installed "Authen::Radius" on my system.

I’ve a Windows sytem. How can I check if I’ve this installed?

If I haven’t it, how can I perform this installation? I have found on the web that the installation is via CPAN but I don’t know how to use it.

 
Thanks a lot,

Alessandro