On 2011-12-06 06:18, Luca Domenella wrote:
Hi all,
i’ve just inherited the OTRS project from a colegue.
Out otrs installation is a 2.0.4, looking at the manual, there is an upgrade path: 2.0-> 2.1 -> 2.2 -> 2.3 -> 2.4 - > 3.0
Until here everything is clear… digging inside the various upgrading files of all the versions looks that the main part is the database schema upgrade (we are using mysql).
Because im installing OTRS into a new server (the old one is a very old debian) with a Centos5, can I suppose to do this way ?
1.Install mysql
2.Install apache
3.Install otrs 3.0.11
4.Restore the 2.0.4 database
5.Apply all the mysql.pl upgrade patches from 2.1,2.2,2.3,2,4 and then from the 3.0.11 script dir ?
Because many files will just be replaced and themes are not compatible….
Does it make sense ?
Any idea or suggestion ? before to ask I already looked at the forum without much success
I've done a 2.3 -> 3.0 upgrade. Once I get to the office I'll check my notes and provide you with what I did. How do you install? source or rpm?