Hi Jason, If you have a problem that can be reproduced, please open a bug report at http://bugs.otrs.org/ On 22.07.2009, at 17:10, Jason Leonard wrote:
For some reason anything that has a ftp link coming into OTRS gets replaced with http for example :
Customer sends - ftp://hellowkitt.com
OTRS ticket shows - http://hellowkitt.com
Anyway to override this?
This does not sound like normal behavior. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/