Hi Xiaoxing,

after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer

you can add the service to the customer or set as “default service” for all

hth

regards

Flo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng
Gesendet: Montag, 25. Juli 2011 10:26
An: otrs@otrs.org
Betreff: [otrs] Can't set service or SLA for a new ticket

Hi,

I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically.

The OTRS version is 3.0.8.

Thanks for any reply!

Xiaoxing