Same problem with version 2.1.7.
Any news about it?
----- Original Message -----
From: "Edward Kovarski"
Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled?
For example, the subject on many of our followups appear as,
[Ticket#2007082510000051] [Ticket#20070825 [...]
Is this by design?
Essentially it looks like it inserts the Ticket# and then the default twenty characters of the original subject which happen to be the ticket number as well. I've started digging through the source to see whether I can change it, as I've just started evaluating it, but I was wondering if someone else ran across this as well and adjusted it to be more pleasant such as "[Ticket#....] Subject". Oddly enough, when the ticket owner gets notified of the followup the subject is properly parsed without the extra ticket number.
Ed _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/