Hi Anders
Search for [itsm] Internal SLA’s in google or with your search engine.
There you will find all the steps to do this and hopefully later will be able
to do it without altering the code as Nils said.
Cheers!
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171
De:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils
Leideck - ITSM
Enviado el: Martes, 08 de Junio de 2010 02:41 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Remove the SLA field
Hi,
On 08.06.2010, at 10:37, <Anders.Bakke@hibu.no> wrote:
Just
wondered how you remove the SLA field from the customers when they are creating
a ticket
If you have the Service-Feature enabled this is not possible
in the current version of OTRS without modifications to
CustomerTicketMessage.dtl.
PS: This will be an config item in SysConfig with OTRS 3.0.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project