| ticket_id | article_type_id | article_sender_type_id | a_from | a_reply_to | a_to | a_cc | a_subject |
| 54539 | 1 | 3 | customer_address | agent_address | [INTERNET]demande | ||
| 54539 | 1 | 2 | agent_address | customer_address | [#2016030210000899] RE: [INTERNET] Demande d'ord [...] | ||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET]demande | ||
| 54539 | 1 | 3 | customer_address | agent_address | [INTERNET] Re: [1#2016030210000899] demande | ||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET] Re: demande | ||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET] Re: demande | ||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET] Re: demande | ||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET] Re: demande | ||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 1 | 1 | agent_address | customer_address | Re: [#2016030210000899] [INTERNET] Re: demande | ||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer | |||
| 54539 | 9 | 1 | agent_address | Fermer |
There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
From: claude <pref-otrs@haute-garonne.gouv.fr>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thursday, 28 April 2016, 12:30
Subject: [otrs] Ticket re-opened by system
Hi,
For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :
Lock Ticket verrouillé. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
Misc Reset of unlock time. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
StateUpdate Avant : "closed successful" Après : "open" -
root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04
I do not know where to look
If someone had an idea ?
Thanks and regards
Claude
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