Re: [otrs] Creating a ticket from a forwarded mail, and bugzilla

Hi,

Find all about dtls in chapter 16 in the manual: http://doc.otrs.org/cvs/en/html/dtl.html Especially, see "Create a new theme": http://doc.otrs.org/cvs/en/html/dtl-theme.html

The manual explains how to modify and cutomize existing dtl files, but I could not find how to add a new one and integrate it into otrs : I do not see where the dtl are called from; thus creating a new dtl file is vain if I cannot use it.

Yes, use the HTTP_AUTH module for this (1.2): http://doc.otrs.org/cvs/en/html/user-auth-backend.html#AEN691

Thanks ! I'm working on 1.1.3 and did not dig the cvs doc as much, indeed. Does this mean the users (agents) created via admin-interface can't be used (as they are stored in DB) ?

Robert Kehl

Brice Levy