Hi, We just started using OTRS 2.9 and OTRS ITSM and are having trouble with handling bugs. After analyzing an incident we find out it´s a bug. Then we would like to close the incident and open a new ticket with the type "Bug". The problem is that if we add a new bug ticket (phone or email) you have to enter a person in the "from" field and we don't want to have the customer involved in the bug-tickets. Do we have to create a dummy user to be able to do this or is there a better way of creating bugs in OTRS? Best regards ________________________________ [http://webservice.visma.com/tools/signature/images/vismalogo-subtext.jpg]Karin Foss Projekt- / Förvaltningsledare Visma Sirius Kronborgsgränd 9, SE-164 87 Kista, Sweden Switchboard : +46 8 633 22 00 Direct : +46 8 633 22 68 Mobile : +46 70 494 16 14 Internet : http://www.vismasirius.se E-mail : karin.foss@visma.commailto:karin.foss@visma.com Visma gör din verksamhet mer effektiv: Programvara - Outsourcing av redovisning och lönehantering - Upphandling, inköp och inkasso - Retail IT-lösningar - Projekt- och konsulttjänster ________________________________
