Hi Andi,
The personal queue is the queue of your 'favourite' queues.
You can configure in the preferences area which real queues belong to your
personal queue.
If you want to get notified of new tickets arriving in a queue, it must
belong to your personal queue.
Brice
----- Original Message -----
From: "Andreas Bublitz"
Hey Folks,
I am using OTRS for some month now, but I still don't know what the Personal Queue really is? I never ever had a ticket in it.
Thanks in Advance, Andi Bublitz
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