This is how it works on my system:

When raising a ticket, the Owner and Responsible drop-downs only contain people who have the selected queue in ‘My Queues’ on their profile.

I think this will be why you can’t see it.

-

Regards,

Robert

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: 13 June 2011 14:32
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Access to Owner and Responsible in Phone and Email tickets

Owner and responsible will be available for Agents that are members of the groups to which the queues belong.

On Sun, Jun 12, 2011 at 9:34 PM, Ned Schumann <otrs.schumann@olympus.net> wrote:

In a 3.0.x system we'd like to assign Owner and Responsible when creating Phone and Email tickets. Both those options only offer '-' as options despite Users with 'rw' permission for the 'From queue'. Please point to documentation that explains how to do this.

With thanks,
ned


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs